We've upgraded some of our core systems to ensure a simpler and safer sign in experience.
You no longer need to make a selection between Standard or Customised; just enter your account code and our system will determine the appropriate sign in method for your account.
The first time you sign in to these new screens, your account must undergo a one-time security upgrade.
All you need to do is confirm your current contact details and update your password. This will help strengthen your account and unlock additional recovery actions if you forget your password.
Your information will be stored securely on our ISO 27001 certified servers.
By updating your contact information, you'll be able to reset your password online using a new, simple automated recovery process.
Our authentication process ensures that your information is handled securely and your account is protected against unauthorised activity.
If you ever find yourself completely stuck, our Brisbane-based Customer Service Centre is always available during business hours to help you. Call us on 1800 773 773 or email confirm@citec.com.au
If you have any questions about the new sign in experience, please feel free to reach out to your account manager or our Brisbane-based Customer Service Centre.
Call us on 1800 773 773 or email confirm@citec.com.au. We're here to help from 8:00am to 5:00pm AEST, Monday - Friday.